Contact us

Help with a claim, a rejection, a missing reference, your subscription or your account.

Email info@latemate.app. We reply within two working days, and to complaints within 14 days.

If it’s about a claim, include its date and route. Never send bank or card details by email.

Your personal information

To see, correct or delete what latemate holds about you, most of it is in Settings (download your data, or delete your account). For anything else, email info@latemate.app; we reply within one month. See the privacy notice.

Train companies

Train company Delay Repay teams can look claims up and tell us about one at Responsible claiming, or email info@latemate.app.

By post

Oliver Mather, trading as latemate
10 Providence Avenue
Rochester, Kent ME1 1NF